RC Electronics Terms & Conditions

Customer service

Your satisfaction is our goal. If we're not doing a good job, please let us know.

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Buying our products

US end-users can buy from Amazon.com or our distributors. Customers outside the domestic US should please contact us via email to discuss options.

Please note that we can NOT accept orders via Fax or postal mail. Please contact us, preferrably via email, for business purchases.

We accept Amex, Visa and Mastercard for payment and have sales terms for distributors.

Warranty

Our products are factory tested and calibrated. They come with a warranty to be free of manufacturing defects for a period of one year from date of purchase.

The warranty covers labor and parts cost and shipping to the customer. We reserve the right to repair or replace defective products at our sole discretion. To return a product for warranty repair, please see our returns procedure below.

Returns

You are welcome to return unused items, purchased new online, and still in NEW condition within 15 days of the date shown on your receipt. You must provide us a copy of your receipt and request an RMA number prior to making any return. Refunds for items deemed by us to not be resellable as new will be reduced by an 18% reprocessing fee. Defective items, within the warranty period, may be returned for repair or replacement at our sole discretion and you will only pay shipping to us. Please contact our customer service department if you need an RMA # or more information.

 

Terms & Conditions